Towparts.com Return Policy

At Towparts.com, we are committed to providing high-quality trailer parts and ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Return Eligibility

•Unopened Packages: If you receive your order and wish to return it, you may do so within 7 days of receiving the package, provided that the package remains unopened and is in its original, intact condition.

•Opened Packages: Returns for opened or used items are accepted within 7 to 30 days of receiving your order. Please note that these returns are subject to a 25% restocking fee.

2. Return Conditions

•Items must be returned in their original packaging, including all accessories, manuals, and parts.

•Ensure that the items are free from damage and wear that goes beyond normal handling.

•Certain products may be non-returnable due to hygiene or safety reasons. Please contact our support team if you have questions about specific items.

3. How to Initiate a Return

1.Contact Us: Reach out to our Customer Support team at [email protected] to request a return authorization. Please provide your order number and the reason for the return.

2.Receive Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return your item(s).

3.Ship the Item(s): Carefully package the item(s) you wish to return, including all original materials. Use a reliable shipping service with tracking to ensure your return arrives safely.

4. Refunds and Restocking Fees

•Unopened Items: For returns made within 7 days of receipt with unopened and intact packaging, you will receive a full refund once the item is received and inspected.

•Opened Items: For returns made between 7 to 30 days after receipt, a 25% restocking fee will be deducted from your refund to cover handling and processing costs.

•Refunds will be processed to your original method of payment within 7-10 business days after we receive and inspect your returned items.

5. Exchanges

If you need to exchange an item for the same product in a different size, color, or specification, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

7. Shipping Costs

•Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

•Original Shipping: Original shipping fees are non-refundable.

8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact our Customer Support team:

•Email: [email protected]

Thank you for choosing Towparts.com. We appreciate your business and strive to provide you with the best products and customer service.